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Digital Signage Industry, Forget Consolidation

Consolidation!  That’s a topic that’s been bantered around the Digital Signage Industry for years.  It seems that nearly everyone has been eagerly anticipating the day when the small players cash out and the big players are left to enjoy the benefits of scale.  This thinking can be seen in a recent Digital Signage Today article: […]

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Digital Signage: Win The Competition or Die.

The one thing that must be remembered about digital signage is that it is a consumer engagement technology.  It is, therefore, in competition with other consumer engagement technologies, which means that in order to thrive it must win the competition.  The failure of digital signage to prevail in capturing consumer eyeballs, buyer budget dollars and/or […]

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Can Ad-Funded Digital Signage Survive The Mobile Onslaught?

In 2010, I wrote a white paper entitled: “Ad Funded Digital Signage: Is There A Future In It?”  That paper discussed how Apple’s 2008 launch of the iPhone 3G and the iTunes App Store was a catalytic event that spawned a new era in mobile communications.   The paper went on to describe how this new […]

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BlackBerry and the Innovator’s Dilemma

The Innovator’s Dilemma Many years ago I read a terrific business book by Clayton M Christensen entitled “The Innovator’s Dilemma”.   Christensen’s book discussed how revolutionary new technologies could fundamentally “disrupt” long-held business models and unseat long-time industry leaders. It also discussed how individual companies, in an attempt to satisfy existing customer needs, could become prisoners […]

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Mobile Payments: Thinking Out of the Box

I have an article coming out in the soon-to-be published “State of the Mobile Payments Industry” report by Mobile Payments Today.  In that article, I point out that the ultimate winner of the mobile payments gold rush will likely be the company that can re-envision the entire payments process.  My article discusses how recent adoption […]

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But They Didn’t – Circa 2013

A day after the iPhone 5 was released last September, I wrote a blog post entitled “But They Didn’t”.  The blog post extolled the iPhone 5’s apparent engineering excellence, but it lamented its inability to facilitate game-changing innovation.  The following is an expert from last year’s post about the iPhone 5, which is followed by […]

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NFC Is Not Dead!!!

Many have branded Apple’s iOS7 the harbinger of death for Near Field Communications (NFC).  Although iOS7’s Airdrop feature is a really intriguing peer-to-peer communications application, it does not rule out the use of NFC in an upcoming iPhone nor does it suggest that NFC is dead.   Why?  Because peer-to-peer is only one of three communication […]

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Putting The “Context” Into Mobile With Digital Signage (Part II)

In Part I of “Putting the Context into Mobile,” it was written that mobile context is the match between a consumer’s given physical environment, such as a store, hotel, restaurant, etc., and the optimal mobile experience, such as a mobile app, mobile web site, commercial transaction, etc., for that environment. The first article took the […]

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Mobile Wallets: What Does Linda Think?

Many years of observation have revealed that my wife, Linda, is fairly representative of the average consumer when it pertains to the adoption of new technologies.  If she likes something, it’s fairly predictable that masses will as well.  If she doesn’t, you can generally count on it being a mass-market flop. I believe Linda’s tastes […]

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The Future of Customer Engagement

Much is being said about the latest generation of customer engagement technologies such as interactive digital signage, location-aware mobile apps and tablet-oriented kiosks. Marketers are excited with their ability to use these technologies to actively engage the consumer on a real-time, location-centric basis.  They are also excited about their ability to track and analyze, in […]

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No One Buys Cellphones Anymore

There was a day when it was relatively simple to buy a cellphone.  Back in the “olden days” of pre-2008, cellphone features were generally limited to talk, text and email.  Then along came Apple. Apple ushered in a fully integrated mobile ecosystem consisting of sophisticated smartphones connected to ubiquitous wireless broadband networks that provided anytime/anywhere […]

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NFC Advances In November

November Was A Busy Month Please excuse the dearth of blog posts this month, but it’s been a very busy time around the office.  In the last three weeks I have . . . Spoken on NFC and Mobile Payments at the Customer Engagement Technology World (CETW) conference in New York.  It was a good […]

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Where’s The Game-Changing Innovation?

Last Monday Steve Ballmer, the CEO of Microsoft, took the stage to introduce Windows 8 Mobile and a bevy of new Windows 8 phones from Samsung, HTC and Nokia.  This announcement followed Friday’s release of their new Windows 8 Surface tablet.  On the same day, Google also announced a new Nexus 4 smartphone, an updated […]

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Oh No! Here We Go Again!

James Wester of Mobile Payments Today wrote a great article this afternoon entitled: “Wal-Mart Exec Says ‘No’ to Google Wallet, NFC”.  Not long after the article was published, I had people flooding my in-box with both shrieks of panic saying: “oh no! You’re doomed!” and boasts of pride saying: “nah, nah, I told you so.” […]

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NFC: It’s Not All About Mobile Payments

Nearly every review of the iPhone 5 since its September 14th release has made reference to its conspicuous lack of Near Field Communications (NFC). These reviews, almost without exception, have regarded the absence of NFC as a major defeat for mobile payments.  In addition, most reviewers have written their articles in such a way as […]

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But They Didn’t.

It’s official.  The iPhone 5 is out.  How do I feel about it?  Not good. First, let me say that the iPhone 5 appears to be a masterpiece of engineering excellence.  It packs more features and functions in a smaller, more elegant package than anything before it or anything likely to come along in the […]

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Will It or Won’t It? Have NFC That Is.

In a matter of hours, months of speculation about the successor to the iPhone 4s will likely come to an end. It is said that we’ll finally learn what the new iPhone will be called, what feature/functions it will possess and what form-factor it will embody.    For those who follow Near Field Communications (NFC), the […]

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The Many Faces of NFC

Mobile communications entered a new era in June of 2008 when Apple simultaneously launched the 3G iPhone and the iTunes App Store.    That one event became the cornerstone of a new mobile model in which hyper-intuitive smartphones, high-speed wireless networks, geo-location services, multimedia content, downloadable applications and mobile commerce seamlessly converged to form a new […]

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NFC Will Change Things – Perhaps In A Big Way

Imagine a world in which copious amounts of information pertaining to just about anything you can touch is only a tap away.  That’s what NFC represents. NFC is an acronym for the term Near Field Communications.  It is a derivative of a 1940’s technology called Radio Frequency Identification (RFID). Both RFID and NFC are microchips […]

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A Fight For Eyeballs

The birth of a revolutionary new mobile ecosystem only three years ago radically changed the way individuals engaged with technology, with one another and the world around them. Shortly after the genesis of this new ecosystem, industry analyst began forecasting, as measured by smartphone penetration, rapid growth and adoption. Actual growth, however, has far surpassed […]

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